Privacy Policy

Effective Date: 5/8/26

At Aurya Diamonds, we value the trust you place in us and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when you visit our website, create an account, place an order, or interact with us through any of our online or offline channels.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. Unless otherwise defined in this Privacy Policy, capitalised terms used herein shall have the meanings assigned to them in the Terms of Service.

For the purposes of this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual that is collected, received, stored or otherwise processed by Aurya Diamonds in connection with the Website, Products or Services.

1. Information We Collect

Personal information:

• Full name, email address, and mobile number

• Billing and shipping address, including PIN code

• Date of birth or anniversary, if voluntarily shared

• Account login credentials

• Information submitted through enquiry forms or customer support

Order information:

• Product details, order history, payment status, shipping preferences, and invoice details

• Payment transactions are processed through secure payment service providers; Aurya Diamonds does not store your complete card or banking credentials on its servers

Technical information, collected automatically when you browse our website:

• IP address, browser type and version, device and operating system information

• Pages visited, time spent on pages, referral URLs, and other interaction data

• Cookie identifiers and similar online identifiers collected through cookies and comparable technologies.

2. How We Collect Information

We collect information when you visit our website, register an account, place an order, subscribe to our newsletter, contact customer support, participate in a survey or promotional campaign, submit a review or interact with us on social media or messaging platforms. Technical information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

• To process and fulfil your orders, verify transactions, and arrange delivery

• To respond to enquiries and provide customer support

• To send order confirmations and delivery updates

• To improve our website and personalise your shopping experience

• To inform you about new collections, offers, and campaigns, where permitted

• To prevent fraudulent transactions and unauthorised activity

• To comply with legal and regulatory obligations

4. How We Process Your Personal Information

We process your Personal Information where necessary to provide our Products and Services, where you have provided your consent, where required to comply with applicable law, or otherwise as permitted under applicable law.

5. Marketing Communications

With your consent, we may send you information about new collections, exclusive launches, offers, and events by email, SMS, or other channels. You may unsubscribe at any time using the link provided or by contacting customer support. Even after opting out of marketing, we may continue to send transactional messages related to your orders, account, or service requests.

6. Cookies and Similar Technologies

Our website uses cookies to remember your preferences, keep items in your cart, understand visitor behaviour, measure marketing effectiveness, and maintain website security. You can manage or disable cookies through your browser settings; disabling some cookies may affect certain website features.

7. Sharing of Information

Aurya Diamonds does not sell or rent your Personal Information to third parties. We share it only where necessary, with:

• Payment processing partners, to complete transactions

• Courier and logistics providers, to deliver your order

• IGI, for diamond certification, and BIS, for gold hallmarking, where applicable to your jewellery

• Technology, customer support, and marketing service providers who support our operations

• Legal or regulatory authorities, where required by law

• Professional advisers, auditors, insurers and other consultants engaged in connection with our business, subject to appropriate confidentiality obligations.

These service providers receive only the information necessary to perform their role and are expected to protect it appropriately; their own privacy practices govern their use of your information beyond that.

8. Data Security

We maintain appropriate administrative, technical, and organisational measures to safeguard your Personal Information against unauthorised access, misuse, disclosure, or loss. While we use commercially reasonable safeguards, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Fraud & Misuse

Any attempt to defraud Aurya Diamonds or misuse our website or services may result in legal action, and we reserve the right to recover any resulting costs or losses, in addition to reporting such activity to the relevant authorities.

10. Data Retention

We retain your Personal Information only as long as necessary to complete transactions, provide support, maintain business records, meet legal and tax obligations, resolve disputes, and enforce our agreements. Once no longer required, information is securely deleted or anonymised.

11. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your Personal Information and may withdraw consent for marketing communications at any time through our customer support channels. We aim to respond within a reasonable timeframe and may ask you to verify your identity before actioning a request.

12. Third-Party Links

Our website may contain links to third-party websites, apps, or social media platforms. We are not responsible for the privacy practices, security, or content of these external sites and encourage you to review their policies separately.

13. Children's Privacy

Our website and services are intended for individuals who are at least 18 years old or otherwise legally capable of entering into a binding contract under applicable law. We do not knowingly collect Personal Information from children without appropriate parental or guardian consent and will take reasonable steps to remove any such information if we become aware of it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated Effective Date; continued use of our website after such changes constitutes acceptance of the update.

15. Contact Us

If you have any questions about this Privacy Policy, how your personal information is collected or processed, or if you wish to exercise your privacy rights, we're here to help.

Email: info@auryadiamonds.com
Jayanagar Store: 

Phone number: +91 91872 35784
Koramangala Store: 

Phone number: +91 91872 34784

For faster assistance, please keep your order number or enquiry details handy when contacting us. Our team will respond to your queries as soon as possible.