Shipping Policy

Last Updated: 5/8/26

At Aurya Diamonds, we are committed to ensuring that every piece of jewellery reaches you safely, securely, and on time. Each order is carefully prepared, securely packaged, and shipped through trusted logistics partners to provide a seamless delivery experience.

Please read this Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

Once your order is successfully placed, you will receive an order confirmation via your registered email address or mobile number.

Before dispatch, every order undergoes multiple quality checks to ensure it meets our standards. Depending on the product, your jewellery may require crafting, finishing, and quality inspection before shipment. Estimated delivery timelines are displayed on the respective product pages and may vary depending on the design and availability.

2. Shipping Coverage

Aurya Diamonds currently delivers across India. Delivery availability is subject to serviceability of the destination PIN code and the operational reach of our logistics partners. If a delivery location is not serviceable, our Customer Support team will contact you to discuss alternative arrangements or process a cancellation, where applicable.

3. Shipping Charges

We offer complimentary shipping across India on all eligible orders. Any additional charges applicable due to remote delivery locations, special delivery requests, or other exceptional circumstances will be communicated before dispatch, if applicable.

4. Delivery Timeline

Delivery timelines may vary depending on the product, location, and order requirements. Estimated delivery schedules shared during checkout or on the product page are indicative and begin after successful order confirmation.

While we strive to deliver every order within the estimated timeframe, deliveries may occasionally be affected by factors beyond our control, including:

• Public holidays

• Adverse weather conditions

• Natural disasters

• Regulatory restrictions

• Courier network disruptions

• Unforeseen operational delays

In such situations, we will make every reasonable effort to keep you informed about your order status.

5. Secure Packaging

Every Aurya Diamonds order is packaged with great care to ensure it reaches you in excellent condition. Your shipment will typically include:

• Your jewellery in premium packaging

• Product invoice

• IGI certificate (where applicable)

• BIS hallmark documentation (where applicable)

• Product documentation, wherever applicable

Each package is sealed securely before dispatch to help protect its contents during transit.

6. Insured Shipping

Every shipment is fully insured while in transit until it is successfully delivered to the shipping address provided at checkout. In the unlikely event that your package is lost or damaged in transit before delivery, Aurya Diamonds will work with the logistics partner to resolve the issue in accordance with our internal procedures.

7. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation through your registered contact details, along with tracking information wherever available. You can use these details to monitor your shipment until delivery. If you require any assistance regarding your shipment, our Customer Support team will be happy to help.

8. Delivery Guidelines

To ensure secure delivery of your order:

• Please provide a complete and accurate delivery address

• Ensure your registered mobile number is active for delivery updates

• The recipient may be required to verify their identity or acknowledge receipt at the time of delivery, depending on order value or courier requirements

• Kindly inspect the outer packaging before accepting the shipment

If the package appears tampered with or damaged, please refuse delivery where possible and contact our Customer Support team immediately.

Refusal or Non-Acceptance of Delivery

Where the Customer or the authorised recipient refuses delivery of an Order without a valid reason, or fails to accept delivery after the delivery attempts made by the logistics partner, Aurya Diamonds may treat the Order as undeliverable and process the return, cancellation or re-dispatch of the Order in accordance with its applicable Policies. Any additional shipping or handling charges incurred may be recovered from the Customer, where applicable.

9. Delivery Attempts

Our logistics partner will endeavour to make reasonable delivery attempts if the recipient is unavailable. If the Order cannot be delivered after the applicable delivery attempts due to reasons such as an incorrect address, the unavailability of the recipient, or a failure to respond to delivery communications, the shipment may be returned to Aurya Diamonds. Our Customer Support team will then assist you with the available options, including re-dispatch, cancellation or refund, where applicable and in accordance with our applicable Policies.

10. Incorrect Shipping Information

Customers are requested to verify their delivery address, contact number, and PIN code before completing the purchase. Aurya Diamonds shall not be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided during checkout. If you notice an error after placing your order, please contact us as soon as possible; address modifications may be possible only if the order has not yet been dispatched.

11. Delayed Deliveries

Although we strive to deliver orders within the estimated timelines, certain circumstances may result in delays beyond our reasonable control, including force majeure events, government restrictions, transportation disruptions, high seasonal demand, or security/compliance checks. Such delays shall not constitute grounds for cancellation, compensation, or any other claim against Aurya Diamonds.

12. Failed Deliveries

If an order is returned to us because delivery could not be completed, our team will contact you to arrange a re-dispatch wherever feasible. Additional shipping charges, if applicable, will be communicated before processing a repeat shipment.

13. Contact Us

If you have any questions about your shipment, delivery status or this Shipping Policy, our team will be happy to assist you.

Email: info@auryadiamonds.com
Jayanagar Store: 

Phone number: +91 91872 35784
Koramangala Store: 

Phone number: +91 91872 34784

For quicker assistance, please mention your order number when contacting us.