Return and Refund Policy

Last Updated: 5/8/26

At Aurya Diamonds, we want you to shop with confidence. If, for any reason, you are not completely satisfied with your purchase, you may request a no-questions-asked return or refund in accordance with the policy below. Please read this policy carefully before initiating a request.

Return Policy

1. Return Eligibility

You may request a return within 15 days from the date your order is delivered.

To be eligible for a return, the jewellery must:

• Be unused and in its original condition

• Show no signs of wear, alteration, resizing, or damage

• Be returned with the original invoice

• Be returned with the original jewellery box, packaging, and any accompanying documents

• Pass our quality inspection after it is received

Products that do not meet these conditions may not qualify for a return.

2. Products Not Eligible for Return

Returns cannot be accepted for:

• Personalised or engraved jewellery

• Custom-made or made-to-order designs

• Jewellery that has been resized, repaired, or modified by anyone other than Aurya Diamonds

• Products showing signs of use, accidental damage, or improper handling

• Products returned without the original invoice or supporting documents

• Gift cards, promotional items, or complimentary products

If a product is found to be ineligible after inspection, it will be returned to the customer.

3. How to Request a Return

1. Contact our Customer Support Team within 15 days of delivery

2. Provide your order number and the reason for the return

3. Our team will verify your request and guide you through the return process

4. Once approved, instructions for securely returning the product will be shared

Please do not ship the jewellery without receiving confirmation from our team.

4. Packaging Requirements

Returned jewellery should be packed securely using the original packaging wherever possible. Please include:

• Original jewellery box

• Invoice

• Product documents provided with the purchase

• Any complimentary accessories received with the order

Incomplete returns may delay the inspection process.

5. Quality Inspection

Every returned product undergoes a quality inspection after it reaches our facility, verifying product condition, authenticity, packaging, supporting documents, and signs of wear, damage, or alteration. Your return will be approved only after inspection is successfully completed. Aurya Diamonds reserves the right to decline returns that do not satisfy the eligibility requirements outlined in this policy.

6. Damaged or Incorrect Deliveries

If you receive a damaged package, a damaged product, an incorrect item, or a product with a manufacturing concern, please notify us within 48 hours of delivery, sharing your order details along with clear photographs of the package and product. Our team will review the request and provide an appropriate resolution.

7. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted; however, eligible products may be returned in accordance with this policy.

Aurya Diamonds reserves the right to cancel an order due to payment verification issues, incorrect pricing, product unavailability, suspected fraudulent activity, incomplete customer information, or any other operational or legal reason. If an order is cancelled by Aurya Diamonds after payment has been received, the applicable amount will be refunded in accordance with Part B below.

8. Exchange Requests

Eligible products may qualify for exchange within the applicable return period, subject to stock availability. Each order is eligible for one exchange only; a product already exchanged once is not eligible for a further exchange or return under this policy.

• If the replacement product is priced higher than the original purchase, the customer will be required to pay the price difference

• Does not apply to personalised, engraved, or custom-made jewellery

• If the replacement product is of lower value, the difference will be handled in accordance with Aurya Diamonds' prevailing exchange process

9. Return Shipping

Returns should be shipped only after approval from Aurya Diamonds, and jewellery should be packed securely. Customers should retain shipment acknowledgement or tracking details until the return process is completed. The risk of damage arising from improper packaging may affect return eligibility.

10. Exceptions

Aurya Diamonds reserves the right to refuse returns where the product has been intentionally damaged, differs from the original purchase, is missing required documents, falls outside the applicable return period, or fails quality inspection. Each request is reviewed individually to ensure fairness and maintain product quality standards.

Lifetime Exchange Policy

Note: This policy applies to old jewellery purchased directly from Aurya Diamonds at any point in the past, being brought in for exchange. It is separate from the Exchange Requests policy under Section 8, which applies to a recently purchased product being exchanged within the applicable return period.

Aurya Diamonds offers a lifetime exchange on jewellery purchased directly from us, giving you the flexibility to exchange it for another eligible product at any time, subject to the terms below.

Exchange Eligibility

• Applicable only to jewellery purchased directly from Aurya Diamonds (online or in-store), accompanied by the original invoice and the original documentation (if received).

• Applicable only within India.

• Not applicable to personalised, engraved, or custom-made jewellery.

• The product must be submitted to Aurya Diamonds for inspection before any Exchange value is confirmed.

Exchange Valuation
The exchange value of eligible jewellery shall be determined by Aurya Diamonds based on the applicable exchange policy in force at the time of the request, taking into account factors including the prevailing precious metal rate, the weight and condition of the Product, the value of any diamonds or gemstones, applicable deductions, taxes and any other relevant commercial considerations. This value shall be adjusted against the purchase price of the replacement product selected by the Customer. The exchange value determined by Aurya Diamonds following inspection shall be final and communicated to the Customer before completion of the transaction.

Refund Policy

11. Refund Eligibility

Refunds are issued once a returned product has passed quality inspection under Part A, or where an order is cancelled before dispatch, or in a verified case of damaged, defective, or incorrect delivery.

12. Refund Timeline

Once your return is approved following inspection, your refund is initiated within 7 to 14 business days of approval, credited to the original payment method used for the purchase, wherever applicable. Depending on your payment provider or banking institution, it may take additional time for the amount to reflect in your account.

13. Mode of Refund

Refunds are made to the original payment method used at checkout. Where this is not possible (for example, if a card has expired), we will request updated bank details and process the refund via direct bank transfer.

14. Shipping Charges & Deductions

If the return is due to a damaged product received on delivery, an incorrect item shipped, or a verified manufacturing defect, Aurya Diamonds bears the return shipping cost in full, reflected in your refund at no cost to you.

For returns requested for personal preference or reasons other than the above, the original shipping charge, if any, is non-refundable and will be deducted from the refunded amount.

15. Order Cancellation Refunds

If your order is cancelled before dispatch — whether by you or by Aurya Diamonds — the full amount paid, including any shipping charges collected, will be refunded to your original payment method within the timeline set out in Section 12.

16. Refund Tracking

Once your refund is processed, you'll receive a confirmation notification with a reference number. Please allow your bank or payment provider a few additional business days to reflect the credit.

Need Assistance?

If you need assistance with a return, refund or exchange or have any questions regarding your order, please get in touch with our Customer Support team.

Email: info@auryadiamonds.com
Jayanagar Store: 

Phone number: +91 91872 35784
Koramangala Store: 

Phone number: +91 91872 34784

Please keep your order number handy to help us assist you more efficiently.